Optional service — beyond Core

Conversational AI for Home Service Enquiries.

Keep the conversation moving while you're on the job. Back-and-forth text and web handling using approved business information — beyond Core's acknowledgement messages.

An example conversation.

A homeowner describes a problem; the assistant asks approved service-area and job questions; contact details are captured; a next step is offered.

Homeowner

Hi, do you handle emergency drain cleaning?

Assistant

We do. Are you within our service area? What's the nearest cross street?

Homeowner

Near Oak and 3rd. It's backing up fast.

Assistant

Got it. I've noted Oak and 3rd for an emergency drain call. What's the best number for our team to reach you?

Homeowner

555-0100.

Assistant

Thank you. I'll send this to the team and request a callback. Is there anything else I should note?

Sensitive / unrecognised

Goes to your team for judgement — no unsupported instant-quote promises.

Illustrative example

What it does.

Business-specific knowledge

Answers from approved information you provide.

Service-area questions

Confirms whether a caller is within your service area.

Job-detail collection

Gathers the details your team needs to respond.

Qualification

Filters and qualifies leads before they reach you.

Booking when connected

Offers booking where the integration supports it.

Human handoff

Sensitive or unrecognised requests go to your team.

Knowledge, channels, testing, monitoring.

We prepare the knowledge base, select channels, test common scenarios, and monitor for escalation. Each capability is conditional on its actual configured integration.

Beyond Core

Core sends an acknowledgement. Conversational AI carries on the back-and-forth — answering questions and qualifying leads. Add it without buying GBP optimisation.

Questions.

Frequently Asked Questions

Core sends an acknowledgement and captures the enquiry. Conversational AI carries on a back-and-forth conversation — answering questions, asking about the service area, collecting job details, and qualifying the lead.

Request a Text AI Demo.

We'll walk you through a conversation flow and the configuration that fits your business.